/* Widget uses --wc (widget color) set inline by widgetConfig.cor */
:root {
  --wc:      #5300bf;
  --wc-dark: color-mix(in srgb, var(--wc) 80%, #000 20%);
  --wc-glow: color-mix(in srgb, var(--wc) 40%, transparent 60%);
  --wc-pale: color-mix(in srgb, var(--wc) 12%, #fff 88%);
  --txt:     #0f172a;
  --txt-2:   #64748b;
  --bdr:     #e2e8f0;
  --bg:      #f8fafc;
  --surface: #ffffff;
}

/* ===== Floating Button ===== */
.chamados-widget-btn {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 62px;
  height: 62px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--wc), var(--wc-dark));
  border: none;
  cursor: pointer;
  box-shadow: 0 6px 20px var(--wc-glow), 0 2px 6px rgba(0,0,0,0.15);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.25s cubic-bezier(.34,1.56,.64,1), box-shadow 0.2s;
  z-index: 99999;
}

.chamados-widget-btn:hover {
  transform: scale(1.1) translateY(-2px);
  box-shadow: 0 10px 28px var(--wc-glow), 0 4px 10px rgba(0,0,0,0.15);
}

.chamados-widget-btn:active {
  transform: scale(0.96);
}

.chamados-widget-btn svg {
  width: 28px;
  height: 28px;
  fill: white;
  transition: transform 0.25s ease;
}

.chamados-widget-btn.active svg.icon-chat  { display: none; }
.chamados-widget-btn.active svg.icon-close { display: block; }
.chamados-widget-btn:not(.active) svg.icon-chat  { display: block; }
.chamados-widget-btn:not(.active) svg.icon-close { display: none; }

/* ===== Panel ===== */
.chamados-widget-panel {
  position: fixed;
  bottom: 100px;
  right: 24px;
  width: 375px;
  height: 540px;
  /* Nunca ultrapassar a viewport (telas baixas): dvh respeita a barra do navegador no mobile. */
  max-height: calc(100vh - 120px);
  max-height: calc(100dvh - 120px);
  background: var(--surface);
  border-radius: 18px;
  box-shadow: 0 24px 60px rgba(0,0,0,0.18), 0 6px 18px rgba(0,0,0,0.08);
  display: none;
  flex-direction: column;
  overflow: hidden;
  z-index: 99998;
  animation: wSlideUp 0.3s cubic-bezier(.22,1,.36,1);
  border: 1px solid rgba(0,0,0,0.06);
}

.chamados-widget-panel.open {
  display: flex;
}

@keyframes wSlideUp {
  from { opacity: 0; transform: translateY(16px) scale(0.97); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}

/* ===== Body (área abaixo do header) =====
   Contêiner flex com altura limitada: é o que permite o form/chat rolarem
   internamente em vez de "vazar" e ser cortado pelo overflow:hidden do painel. */
.chamados-widget-body {
  flex: 1 1 auto;
  min-height: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

/* ===== Header ===== */
.chamados-widget-header {
  background: linear-gradient(135deg, var(--wc-dark) 0%, var(--wc) 100%);
  color: white;
  padding: 18px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-shrink: 0;
}

.chamados-widget-header h3 {
  font-size: 15px;
  font-weight: 700;
  margin: 0;
  letter-spacing: -0.1px;
}

.chamados-widget-header .status-badge {
  font-size: 11px;
  padding: 3px 10px;
  border-radius: 20px;
  background: rgba(255,255,255,0.2);
  font-weight: 500;
  backdrop-filter: blur(4px);
}

/* ===== Form ===== */
.chamados-widget-form {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  background: var(--bg);
}

/* Turnstile: centraliza e impede estouro horizontal em painéis estreitos. */
.chamados-turnstile {
  display: flex;
  justify-content: center;
  overflow: hidden;
}

.chamados-widget-form::-webkit-scrollbar { width: 5px; }
.chamados-widget-form::-webkit-scrollbar-track { background: transparent; }
.chamados-widget-form::-webkit-scrollbar-thumb { background: #cbd5e1; border-radius: 3px; }

.chamados-widget-form .field {
  margin-bottom: 14px;
}

.chamados-widget-form label {
  display: block;
  font-size: 11px;
  font-weight: 600;
  color: var(--txt-2);
  margin-bottom: 5px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
}

.chamados-widget-form input,
.chamados-widget-form select,
.chamados-widget-form textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1.5px solid var(--bdr);
  border-radius: 8px;
  font-size: 13px;
  font-family: inherit;
  color: var(--txt);
  background: var(--surface);
  transition: border-color 0.2s, box-shadow 0.2s;
}

.chamados-widget-form input:focus,
.chamados-widget-form select:focus,
.chamados-widget-form textarea:focus {
  outline: none;
  border-color: var(--wc);
  box-shadow: 0 0 0 3px var(--wc-pale);
  background: var(--surface);
}

.chamados-widget-form textarea {
  height: 80px;
  resize: none;
}

.chamados-widget-form button[type="submit"] {
  width: 100%;
  padding: 12px;
  background: linear-gradient(135deg, var(--wc), var(--wc-dark));
  color: white;
  border: none;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  font-family: inherit;
  transition: opacity 0.2s, transform 0.1s;
  box-shadow: 0 2px 8px var(--wc-glow);
}

.chamados-widget-form button[type="submit"]:hover {
  opacity: 0.9;
  transform: translateY(-1px);
}

.chamados-widget-form button[type="submit"]:disabled {
  background: #94a3b8;
  box-shadow: none;
  cursor: not-allowed;
  transform: none;
}

/* ===== Chat container ===== */
.chamados-widget-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.chamados-widget-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  background: var(--bg);
  scroll-behavior: smooth;
}

.chamados-widget-messages::-webkit-scrollbar { width: 5px; }
.chamados-widget-messages::-webkit-scrollbar-track { background: transparent; }
.chamados-widget-messages::-webkit-scrollbar-thumb { background: #cbd5e1; border-radius: 3px; }

.chamados-widget-messages .msg {
  max-width: 82%;
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 13px;
  line-height: 1.45;
  word-wrap: break-word;
}

.chamados-widget-messages .msg .msg-time {
  font-size: 10px;
  opacity: 0.55;
  margin-top: 4px;
}

.chamados-widget-messages .msg.cliente {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--wc), var(--wc-dark));
  color: white;
  border-bottom-right-radius: 4px;
  box-shadow: 0 2px 8px var(--wc-glow);
}

.chamados-widget-messages .msg.atendente {
  align-self: flex-start;
  background: var(--surface);
  color: var(--txt);
  border-bottom-left-radius: 4px;
  box-shadow: 0 1px 3px rgba(0,0,0,0.06);
  border: 1px solid var(--bdr);
}

.chamados-widget-messages .msg.sistema {
  align-self: center;
  background: #fef9c3;
  color: #854d0e;
  font-size: 11px;
  padding: 5px 12px;
  border-radius: 20px;
  max-width: 92%;
  text-align: center;
}

/* ===== Chat input bar ===== */
.chamados-widget-input {
  padding: 12px 14px;
  border-top: 1px solid var(--bdr);
  display: flex;
  gap: 8px;
  align-items: center;
  background: var(--surface);
}

.chamados-widget-input input {
  flex: 1;
  padding: 9px 14px;
  border: 1.5px solid var(--bdr);
  border-radius: 24px;
  font-size: 13px;
  font-family: inherit;
  outline: none;
  color: var(--txt);
  background: var(--bg);
  transition: border-color 0.2s, box-shadow 0.2s;
}

.chamados-widget-input input:focus {
  border-color: var(--wc);
  box-shadow: 0 0 0 3px var(--wc-pale);
  background: var(--surface);
}

.chamados-widget-input button {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--wc), var(--wc-dark));
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.15s, opacity 0.15s;
  flex-shrink: 0;
  box-shadow: 0 2px 6px var(--wc-glow);
}

.chamados-widget-input button:hover {
  transform: scale(1.08);
  opacity: 0.9;
}

.chamados-widget-input button svg {
  width: 17px;
  height: 17px;
  fill: white;
}

.chamados-widget-input.disabled input,
.chamados-widget-input.disabled button {
  opacity: 0.4;
  pointer-events: none;
}

/* Image attachment button */
.widget-img-btn {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: var(--bg);
  border: 1px solid var(--bdr);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  color: var(--txt-2);
  transition: background 0.2s, color 0.2s, border-color 0.2s;
}
.widget-img-btn:hover {
  background: var(--wc-pale);
  color: var(--wc);
  border-color: var(--wc);
}

/* ===== Protocol info bar ===== */
.chamados-widget-protocolo {
  text-align: center;
  padding: 8px 12px;
  background: var(--wc-pale);
  font-size: 12px;
  color: var(--wc);
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  flex-wrap: wrap;
  flex-shrink: 0;
}

.widget-track-link {
  font-size: 11px;
  color: var(--wc-dark);
  text-decoration: none;
  background: rgba(0,0,0,0.06);
  padding: 2px 8px;
  border-radius: 10px;
  white-space: nowrap;
  transition: background 0.15s;
}
.widget-track-link:hover { background: rgba(0,0,0,0.12); }

/* ===== Closed / Finalizado overlay ===== */
.chamados-widget-closed {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 40px 32px;
  text-align: center;
  gap: 16px;
  background: var(--bg);
}

.chamados-widget-closed .check-icon {
  width: 64px;
  height: 64px;
  background: linear-gradient(135deg, #10b981, #059669);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 6px 20px rgba(16,185,129,0.35);
}

.chamados-widget-closed .check-icon svg {
  width: 32px;
  height: 32px;
  fill: white;
}

.chamados-widget-closed h4 {
  font-size: 17px;
  font-weight: 700;
  color: var(--txt);
  letter-spacing: -0.2px;
}

.chamados-widget-closed p {
  font-size: 13px;
  color: var(--txt-2);
  line-height: 1.5;
}

.chamados-widget-closed button {
  padding: 10px 26px;
  background: linear-gradient(135deg, var(--wc), var(--wc-dark));
  color: white;
  border: none;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  font-family: inherit;
  transition: opacity 0.2s, transform 0.1s;
  box-shadow: 0 2px 8px var(--wc-glow);
}

.chamados-widget-closed button:hover {
  opacity: 0.9;
  transform: translateY(-1px);
}

/* ===== Mobile adjustment ===== */
@media (max-width: 420px) {
  .chamados-widget-panel {
    right: 12px;
    width: calc(100vw - 24px);
    bottom: 84px;
    /* Ocupa a altura disponível em vez de 540px fixos (que vaza em telas pequenas). */
    height: calc(100dvh - 100px);
    max-height: none;
  }
  .chamados-widget-btn {
    right: 16px;
    bottom: 20px;
  }
}